DropifyXL

All systems operational

Times shown in EAT (UTC+3).

Component Status

API
Core REST endpoints and authentication
Operational
Dashboard
App UI, reports, and settings
Operational
Shopify Integration
App embed, data sync, and webhooks
Operational
AI Insights Engine
Recommendations, action plans, ad copy
Operational
Webhooks
Order, product, and customer events
Operational
Email Delivery
Notifications and weekly plans
Operational

Incidents

No active incidents

No incidents reported right now.

Past Incidents

Delayed webhook deliveries for a subset of stores
2025-07-03 09:10 – 2025-07-03 10:02 EAT (UTC+3)
Impact: Webhooks
1. 09:10: Investigating increased latency on webhook processing.
2. 09:28: Identified bottleneck in queue fan‑out for high‑volume stores.
3. 09:49: Mitigation deployed; backlog draining.
4. 10:02: Resolved. Monitoring shows normal delivery times.
Dashboard load errors in EU region
2025-06-14 14:21 – 2025-06-14 15:05 EAT (UTC+3)
Impact: Dashboard, API
1. 14:21: Investigating elevated 5xx rates for Dashboard views (EU).
2. 14:36: Rolled back a config that caused cache stampede; errors decreasing.
3. 15:05: Resolved. Adding cache guardrails to prevent reoccurrence.

Uptime (last 90 days)

OldestNewest

Scheduled Maintenance

Upcoming

Planned database maintenance
Window: 2025-08-22 22:00–23:00 EAT (UTC+3)
Short read replicas failover. Expected brief read‑only period (< 2 min).
Impact: API, Dashboard

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Status data is provided as‑is and refreshed periodically. For contractual SLAs, refer to your plan terms.